SRSsoft Partners With RELATIENT for Fully Integrated Patient Communication Platform

Integrated Solution Enables Healthcare Providers to Automatically Remind Patients of Appointments, Collect Satisfaction Surveys, Follow Up On Account Balances and More

MONTVALE, NJ – June 17, 2016 – SRSsoft, the leader in productivity-enhancing HCIT solutions and services for high-performance physicians, announced today a partnership with RELATIENT, provider of an innovative system for communicating with patients about appointments, satisfaction surveys, billing and more. SRS will offer its clients a joint solution incorporating RELATIENT’s automated email, text, and voice services that are triggered by real-time healthcare data stored in the SRS platform.

RELATIENT services to be offered through this integration with SRS include:

  • Population health and gaps-in-care outreach: Guided by custom, provider-specific criteria sets, medical records are electronically scanned to automatically generate personalized patient messages designed to reduce gaps in care. A patient can now be notified if their electronic chart shows they are overdue for a follow up exam, image, test, or other health-related visit. Educational messages delivered during transitions of care, or coordination of care, are also an important part of this outreach category.
  • Appointment Reminders: According to the New York Times, patient no-show rates range as high as 55 percent in certain care settings. The result is a less healthy population and an operationally strained health organization. RELATIENT’s platform allows physician offices to automatically place voice, email, and text message reminders with the right timing, frequency and media to dramatically reduce missed appointments.
  • Patient Balance Notifications: Healthcare typically only collects about 60 percent of the patient responsible portion. The automated balance notification system addresses this problem by offering modern opportunities-to-pay as a response to the message itself. Many consumers now prefer to pay electronically, and timely messaging provides a powerful conduit for enabling that preference.
  • Demand messaging: Instant notifications can be queued to patients alerting them of staff delays, office closures, inclement weather, or any other unplanned change of events.
  • Patient satisfaction surveys: Healthcare Providers can now automatically send satisfaction survey invitations to patients and effortlessly collect trending data on those responses to enable better response to quality of care and daily staff performance.
  • Patient check-in Sequencing: Check-in messaging and workflow is dramatically streamlined with customizable, self-service processes which patients can complete on their own smart device, even prior to arriving. Filling out redundant paper forms is virtually eliminated while improving the patient experience and reducing time in the waiting room.

“Our partnership with RELATIENT provides physicians with a comprehensive solution to assuring that their patients receive the care they need, when they need it, while also helping the practice run more smoothly and efficiently,” said Scott Ciccarelli, CEO of SRS. “We are very pleased to add this coordinated suite of patient messaging services to our solutions offering.”

“We are excited to partner with SRS to provide our patient messaging services to physicians across the nation,” said RELATIENT CEO Sam Johnson. “We have invested the time and resources to create a ‘best of breed’ product and have experienced a huge demand for our services. Our business more than doubled last year, and we are on track for the same this year. We look forward to building on this success with SRS by bringing superior value to the healthcare providers they serve so well.”

About SRS

As a leading innovator of HCIT solutions for high-performance specialists, SRS is advancing healthcare by creating frictionless technologies that enhance quality and efficiency, while positioning practices for success in a value-based payment world. With 20 years of industry experience, unmatched implementation success, extensive industry and meaningful use expertise, and top-rated US-based customer service and support, it is no wonder that SRS has more happy clients than any other EHR. Offered via the Unified Desktop™, the robust SRS EHR, PM, Integrated PACS, Patient Portal and Transcription increase speed and efficiency, boost revenue, free physicians’ time, enhance patient care, satisfaction, and outcomes. To see why SRS is consistently KLAS top-rated, and the trusted partner of so many prominent specialists, visit srssoft.com, e-mail info@srssoft.com, fax 201.802.1301 or call 800.288.8369.

About RELATIENT

Based in Nashville, Tennessee – a national center of the healthcare industry – RELATIENT is the only complete, web-based patient relationship and engagement engine of its kind, assisting healthcare organizations with patient outreach by automating communication that is necessary to create a more compliant, and ultimately healthier, patient population. Whether the message is related to health maintenance, appointment, or collections, RELATIENT allows the individual care provider to decide how, when, and at what interval those health reminders are delivered. The result is healthier patients and stronger healthcare organizations. To learn more, visit RELATIENT.net, email support@RELATIENT.net or call 866-473-8160.